PRIVACY POLICY

Effective Date: July 28, 2026

Firmin Family Care respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through firminfamilycare.com (the “Website”).

1. Information We Collect

Information you provide may include your name, email address, telephone number, preferred contact method, appointment or service interests, and information you voluntarily submit through our forms.

Please use only the secure forms linked on our Website when sending health-related information. Do not send Social Security numbers, payment information, insurance details, or urgent medical concerns through a general website message.

We may also automatically receive technical information such as your IP address, browser type, device information, approximate location, pages visited, referring website, and information collected through cookies or similar technologies.

1. How We Collect Information

We collect information when you:

• Use or browse our Website
• Contact us or submit a secure form
• Request an appointment or information
• Follow a link to a third-party service
• Communicate with us by telephone or email

1. How We Use Information

We may use information to:

• Respond to inquiries and requests
• Contact you about services or appointments
• Provide and improve our Website and services
• Maintain the security and proper operation of the Website
• Comply with legal, regulatory, and professional obligations
• Protect the rights, safety, and property of our patients, visitors, clinic, and others

We will not use your information for unrelated purposes without an appropriate legal basis or your permission when required.

1. Healthcare and Medical Information

This Website Privacy Policy is separate from Firmin Family Care’s Notice of Privacy Practices. Protected health information maintained by Firmin Family Care is handled according to our Notice of Privacy Practices, applicable healthcare privacy laws, and other legal requirements.

We use HIPAA-enabled Jotform services for designated secure online forms. Information submitted through those forms is transmitted to and maintained through that service. The Website itself is not intended for emergencies. Call 911 or go to the nearest emergency department if you are experiencing a medical emergency.

1. Service Providers and Third Parties

We may use service providers to host and operate the Website, process secure forms, provide communications, maintain security, and analyze Website performance. These providers may process information only as needed to provide their services or as permitted by law.

Our Website is hosted through Wix. Secure forms may be provided through Jotform. The Website may also contain links to external services, including social media, supplement, pharmacy, patient-service, or other healthcare-related websites. When you leave our Website, the privacy practices of the external website apply. We encourage you to review its privacy policy.

We may disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect safety, prevent fraud, or defend legal rights.

1. Sale or Sharing of Personal Information

Firmin Family Care does not sell personal information for monetary consideration. Some cookies or analytics technologies may be considered “sharing” or “targeted advertising” under certain privacy laws. Where applicable, visitors may use available cookie controls or contact us regarding their privacy choices.

1. Cookies and Tracking Technologies

The Website and its service providers may use cookies and similar technologies for essential site functions, security, preferences, performance, and analytics.

You can manage cookies through our cookie consent tool when displayed or through your browser settings. Blocking certain cookies may affect how the Website functions. Third-party services may use their own cookies and are governed by their own privacy policies.

1. Data Retention and Security

We retain information only as long as reasonably necessary for the purposes described in this policy and as required by healthcare, legal, accounting, or regulatory obligations.

We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, transmission, or storage system can be guaranteed to be completely secure.

1. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses.

Some information, including medical records, may need to be retained as required by law and may be subject to separate healthcare privacy procedures. To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

You may opt out of nonessential communications by following the instructions in the message or contacting us. Appointment, care-related, legal, or safety communications may still be sent when appropriate.

1. Children’s Privacy

The Website is intended for use by adults and by parents or legal guardians seeking information or services for a minor. We do not knowingly collect personal information directly from children through the Website without appropriate authorization.

1. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the Website after an update means the revised policy applies to future Website activity.

1. Contact Us

For questions or privacy requests, contact:

Firmin Family Care
16104 LA-1
Simmesport, LA 71369
Phone: 318-943-0104
Email: ffc@firminfamilycare.com